Smartrr App changelog
Smartrr App changelog

Did you know about all our partner integrations?


✨ New


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— Partner Integrations: Do you know about all our partner integrations? All these outstanding Shopify apps, including Churnbuster, Cogsy, Littledata, Peel, Shipbob, and Rebuy, have built integrations that will help nurture your subscription business. Check them out in your Smartrr admin under Integrations > Partner Integrations.

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🔮 Upcoming


— Home Page: 👀 A little sneak peek of your next on-land experience in the Smartrr app… coming soon.

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Retain subscribers with pause reasons, + see and manage failed subscriptions


✨ New


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— Pause reasons: In addition to cancellation reasons, you’ll now see the option to add pause reasons under Subscription Programs > Retention. Enabling pause reasons allows you to surface a survey to customers when they attempt to pause a subscription.

This feature is another way your shop can gather valuable insight on key churn indicators ⏯️.

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💎 Improvements


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— Failed subscriptions: You’ll now see that subscriptions that aren’t able to process are in a FAILED state. This state can be due to:

  • Deleted Shopify product variant
  • Invalid discount code
  • Missing subscription plan
  • Missing phone number
  • Invalid shipping address
  • Transaction failure

Addressing failed subscriptions is crucial to ensuring your customer’s deliveries remain uninterrupted. For help resolving your shop’s failed subscriptions, check our help doc.

New Year, New Emails


✨ New


— Default email templates: No more plain text. Revamp your subscription email touch points with our new default email templates. Add your shop's logo and colors to ensure your all customer's important communications are beautifully branded.

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💎 Improvements


— Subscriber count quick glance: Easily see how many active subscribers and subscription plans are associated with each one of your subscription programs.



🔮 Upcoming


— Pause reasons: Want to know why customers are pausing their subscriptions? Look out for a new Retention feature, coming soon. ⏸️

Manage your customer's subscriptions in bulk ✅


✨ New


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Bulk subscription management: You can now manage multiple subscriptions at once without leaving the subscriptions table view. Actions include:

  • Pause
  • Cancel
  • Export to CSV
  • Set new order date

You can also now filter, sort, and specify column views in our updated subscriptions table.

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Build for Community: Introducing Trending Lists, Instagram Feeds + Attentive


✨ New


— Trending Lists: A brand new upsell feature that can be used to promote between 1-4 products in your Customer Account Portal. Our suggestion? Try out trending lists to surface influencer & creator picks or highlight specific BFCM deals:

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Trending lists are available for 💎 Excel brands. Learn how to set up trending lists here.

— Instagram Feeds: You can now quickly embed your brand’s Instagram feed in your Customer Account Portal:

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Instagram feeds are available for both 📈Grow and 💎 Excel brands. Learn how to set up an Instagram feed here.

— Attentive SMS Integration: We're happy to announce a brand new native integration with Attentive:

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Brands using Attentive for their SMS marketing can now use Smartrr's integration to set up SMS journeys with a variety of triggers. Click here to learn more about the integration.

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💎 Improvements


— Customer Details: See an overview of your Smartrr customers’ details including lifetime spend and orders as a subscriber, in addition to updating loyalty point balances and adding birthday details. Accessible via Customers > View Customer details.

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New & Improved Retention Actions


✨ New


— Smart Retention Actions: Go one step further with your retention toolkit and assign alternative actions to all your customer cancellations reasons.

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  • "Product is too expensive?" > Prompt customer to Swap or offer a one-time Discount on their next order as an alternative to cancelling
  • "I need it sooner" > Prompt customer to Frequency Update as an alternative to cancelling

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Brands will also now be able to reorder how reasons appear in the survey list when customers attempt to cancel from their Customer Account Portal.

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Finally, brands can see a full breakdown of Cancellation attempts by customer and Cancellation reason summary, or quickly export all data to CSV.

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Introducing Loyalty Rewards & Referrals, Translation Overrides


✨ New


— Loyalty: We’re excited to announce our new native Smartrr loyalty rewards and referral programs for brands on our Excel plan. Both features were built with subscriptions in mind to reward your most consistent customers and increase retention. These features can be used either separately or together.

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  • Rewards: Points can be earned for every dollar spent on either one-time or subscription purchases in addition to successful referrals. Bonus points can be earned for every Xth subscription order. Point values and loyalty program names are fully customizable by each brand.

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  • Referrals: From their account portal, customers can easily copy and share a discount code with friends for use towards their first subscription purchase. The customer is rewarded with loyalty points for each successful referral.

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Learn more about how to set up Loyalty here.

— Translation Overrides: Override any copy in your shop’s Customer Account Portal with our new Translations feature. Whether you want to translate fully (with 1-click to Spanish or French) or change the tone of only a few words in the customer portal, brands on our Grow and Excel plans can now configure this under Theming > Translations.

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❌ Out of Stock Alert Banner


✨ New


— OOS Banner: In addition to email notifications, customers will now be alerted when an item in one of their subscriptions is out of stock at the top of their Account Portal. Customers are provided with the option to swap for a new item in their subscription to keep their recurring deliveries uninterrupted.

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💎 Improvements


— Integrations Page: Explore all our robust Integrations on a newly revamped Integrations page, including Klaviyo, Gorgias, Postscript, & more.

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Bundle Builder, Subscription Tabs, & Gorgias Update


✨ New


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— Bundle Builder: Bundles are now available to merchants on our 💎 Excel plan. You can offer "build-a-box" style subscriptions for your customers by allowing them to curate their own assortment of recurring products. Bonus: Using Smartrr’s Bundle Builder with line item capability means you can properly account for your bundled subscription SKUs in analytics and post-sale inventory reporting!


💎 Improvements


— Account Portal: The Subscriptions section of your Customer Account Portal is now split with tabs to help differentiate from “Next Order” and “Subscriptions”.

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— Gorgias: Our Gorgias integration has been revamped to include more helpful information and actions about your customers’ subscriptions within the Gorgias ticket view. Learn more here.

Marketing Banner


✨ New


Announcing an exclusive holiday promotion for your subscribers? 🎁💥 Perhaps introducing a new product or free shipping? 📢📦

We're introducing Marketing Banners to your customer's account portal! Brands can now easily notify subscribers with customized marketing banners conveniently placed for optimal views.

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