Smartrr App changelog
Smartrr App changelog

Updating and Refreshing Pages


✨ New


— Customer Notifications: We’ve refreshed the Customer Notifications page to be easier to use and navigate by adding 💡Tips and the ability to 🔻Quick Jump from the sidebar. Our Variable keys have also been reorganized for effortless integration into your emails. Don’t know where to start with dynamic variables? Check out our help doc article where we also provide email templates to get you started!

— Help Page CSM Block: In addition to refreshing the look of the Help page, we’ve also made it more helpful with the addition of a CSM contact block. For vendors on our Grow & Excel plans, you’ll be able to view who your Client Success Manager is, and directly contact them from within the app 💌

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— Transaction Settings: Last but not least, Transaction Settings has also been updated to look uniform with the rest of our app’s interface ✨


💎 Improvements


— Customer Portal Swap Speed: Swapping or adding new products to upcoming orders is now faster within the Customer Account page⚡️


🪲 Fixes


— Product with Discount Code Bug: Products that have individual discount codes applied to them can now be removed from subscriptions without an error message appearing.

A new, fresh setup and theming experience


✨ New


If you logged into Smartrr today, you might notice something different. We’re excited to announce overhauls to two of our most important features: Setup and Theming.

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— Setup: Get up and running with Smartrr in as little as two minutes. If you’re new to Smartrr, and you’re using one of Shopify’s 2.0 starter themes—like Dawn—we’ve made adding subscription offerings to your shop a breeze. Fly through setting up a Subscription Program, selecting eligible products, installing Smartrr, and browsing all our configuration options to polish and optimize your subscription business. (2).gif

— Theming: No more guesswork 🎨. We’ve added live-preview capabilities to Theming configurations for your customers’ account portals. Still need that extra level of customization? We still offer custom CSS overrides—see the full list here. (1).gif

Need help? We have answers.


✨ New


— New Help Documentation: We’ve overhauled our help docs to be easier to navigate and have included even more helpful resources for you. Check it out here.

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💎 Improvements


— Shipping Calculations: Shipping profile prices now dynamically update when a customer changes the items in their subscription after the initial order.
— Deleted Variants: Discontinued a product? Subscriptions with deleted products or variants can now be modified.

Introducing Advanced Analytics


📯 Announcement


We are thrilled to announce the launch of Smartrr’s Advanced Analytics dashboard powered by Looker!

Looker Analytics Annoucement Changelog Smartrr- 1.jpg

We know subscriptions are a core part of your business model understand the importance of being able to fuel important business decisions with data. The Advanced Analytics dashboard gives you the subscription-specific insights needed to back up these decisions. We encourage you to take a tour of the Advanced Analytics dashboard where you will see new metrics such as:

  • Active Subscribers
  • Canceled Subscribers
  • New Subscribers
  • Subscribers Vs. One-Time Purchasers
  • Order Count by Product Variant
  • + more data points crucial for your subscription retention strategy.

Advanced Analytics is available on Smartrr’s Grow plan and above. Should you have any questions, please feel free to visit or reach out directly to your customer success manager.

+BCC Feature, Standalone Mode


✨ New


— Add a BCC to Email Notifications: Merchants can now include BCC email address in your customer notification emails.

BCC Changelog.jpg

— Webhook for Payment Updates: Want to be notified whenever a customer updates the payment method associated with their subscription? We’ve added a new webhook to support this call.


💎 Improvements


— Customer Notifications Update: Toggling a customer email notification OFF no longer hides the body content of the notification.
— Standalone Mode: We think you deserve a little more space. By default, Smartrr will now open in standalone mode when selected from your app list in the Shopify admin.

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Spring Cleaning


💎 Improvements


— Canceled Prepaid Subscriptions: Orders are now generated for any and all remaining prepaid orders left in a canceled prepaid subscription.
— Leap Years: Subscriptions with anchor dates of March 1 will automatically become February 29 on leap years.
— Webhooks: Customer email data is now available in our webhook payloads.

Gorgias Integration, New Help Page


✨ New


— Gorgias Integration: Take advantage of our 2.0 Gorgias integration, making it easy for you to manage your customers’ subscriptions natively within Gorgias tickets.
— Subscription Minimums / Maximums: Vendors now have the ability to set minimum and maximum orders that can be made per subscription plan.
— New 🛎️ Help Page: We’ve updated the help page within the app to be your one-stop shop for all help resources, support requests, and new product announcements.

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💎 Improvements


— Added Product Name to Swapped Subscription Events: When a customer swaps a product in a subscription the change is now reflected in both the customer’s account portal and the admin subscription events timeline.
— Search Bar Update: We’ve cleaned up the search bar on a number of pages to look uniform with the rest of our app’s interface.

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🪲 Fixes


— Inventory Bug: Products for which inventory is not tracked in Shopify are now available for selection in Subscription Programs and don’t lead to a blank page.
— Filtering: Fixed parameters in our paginated queries so that filter after/filter before requests can be used in conjunction with each other.
— Loading Speed: We’ve introduced a new refactoring system that will help reduce any in-app performance slowness. Speedier days ahead!

Automated Billing, Prepaid Subscriptions & More


✨ New


Automated Billing: You’ll now be billed automatically through Shopify. You can now choose between Launch, Grow, or Excel on the account page.
Prepaid Subscriptions: We now offer prepaid subscriptions features! To learn how to create a prepaid subscription program for your customers, reach out to your CSM.
Event History: Within details for each subscription, you can now see a full timeline of associated events made by both you and your customers, including frequency changes, skips, gifts, cancellations, add-ons, and more. For a full list of recorded events, see our help article.

Smartrr Changelog – 5.jpg


💎 Improvements


Navigation: In addition to new iconography, some elements in the navigation have been renamed to be more initiative for use:

  • Bills ⟶ Transactions
  • Product Selling Plans ⟶ Subscription Programs
  • Billing Settings ⟶ Transaction Settings
  • Customer Experience ⟶ Help

You’ll also notice that Discounts has been removed from the navigation as discount codes for subscriptions are always available to edit natively within your Shopify admin.
Customer Experience: Our interface for configuring email and SMS notifications has been redesigned to be more intuitive. Clear “ON/OFF'' toggles make it easier to see what Smartrr notifications are active. Meanwhile, our variable reference key for emails has been moved to its own designed tab.

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🪲 Fixes


Date Changes: Within the Admin Portal, changing the date of a subscription to the 1st of the month now sets it to the first of the expected month instead of the previous month.


🔮 Upcoming


Setup: Interested in Smartrr but don’t have access to a developer? Installing Smartrr on Shopify 2.0’s free themes (Dawn, Craft, Crave, and Sense) will soon be fully automated. Lookout for a one-click install on our in-app Setup page soon. Have a custom theme? We offer full onboarding support on our Grow and Excel plan tiers.

Questions about any of our new features, improvements, or fixes? Email us at

Welcome to the Smartrr Changelog 🧠

Welcome! We're so glad you found us.

2022 will be a big year of growth at Smartrr. We're a small team based in New York City but spread across 4 different countries working hard to make continuous improvements, develop new features, and generally make Smartrr the hands-down best choice when considering a premium subscription experience for your Shopify store.

We'll be pushing updates on this changelog regularly, along with intermittent announcements.

Many more exciting things to come.